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1. HOW TO CONTACT AVAST CUSTOMER SERVICE FOR REFUND HOW TO
2. HOW TO CONTACT AVAST CUSTOMER SERVICE FOR REFUND PDF

This time I waited patiently by the computer while Gabriel remotely ran his checks. I reconnected with the remote service to Avast and informed the technician that answered, Gabriel that the previous attempt to remove the hijacking program had failed. After approximately one hour, I returned to my computer and found a message stating that he believed the problem had been corrected. Once connected, he transferred the chat box that was opened on my computer to a technician by the name of Nathan who then began to run diagnostics.

HOW TO CONTACT AVAST CUSTOMER SERVICE FOR REFUND HOW TO

Sergio then directed me how to give him remote access to my computer so that they could begin the process of removing the malware. I agreed, and he informed me that he would refund the initial $119.99, and then charge my debit card for $179.99. I asked if this was a yearly service price, and he informed me that it was only for a one-time service, but stated for $60 more, I could have a year of “Total Support”. I agreed to the price and proceeded to give him my debit card information. Sergio informed me that Avast could perform the removal procedure for a fee of $119.99. After contacting Avast support, a technician by the name of Sergio, informed me that this was a “hijacking” program and that I would need to have it removed by a technician familiar with Windows.

HOW TO CONTACT AVAST CUSTOMER SERVICE FOR REFUND PDF

I eventually learned that my wife had downloaded a PDF Writer that installed “Safe Web”.

Having subscribed to Avast Premier for the last 10 months, I found myself in need of help with popups that suddenly starting appearing while browsing the internet.